topic Porting to boost in Joining Boost & Activating Your SIM

Porting to boost

stranded — Thu, 15 Nov 2018 13:33:24 GMT

I tried porting my number to Boost on the 1st of November for a "24-48hr" wait. + maths = yesterday was 2 weeks (336hrs) waiting, & it hasn't gone through yet. I called Boost on a Monday after 2 business days. They gave me Telstra's porting number. I called them Tuesday ..and Friday **with bonus reference number INT 1-1762940787571 ..and I called again this week for same "There'd been an outage, it'll go through today or tomorrow". HELP ME! How will I be compensated? -stranded

Re: Porting to boost

DrQ — Thu, 15 Nov 2018 23:55:37 GMT

In 90% of cases porting is done within 4-24 hours, in some rare cases if something goes wrong it can be longer. It is hard to say what is causing the issue and as this is a public forum no one here would be able to sort it out for you.

I would suggest calling the porting/activation team again and give them the INT number and see if they have an update for you. Alternatively, you can lodge it as a complaint with the details here: https://boost.com.au/about-boost-mobile/compliments-complaints/