topic 4G Troubleshooting in Setup & Phone Support

4G Troubleshooting

DanK — Wed, 07 Oct 2015 05:01:04 GMT

Since launching our 4G network, we’ve had feedback from some customers in areas with low 4G reception that they’re experiencing slow data connections. To address some of these concerns we have published some troubleshooting steps you can take when having difficulty with 4G.

http://community.boost.com.au/t5/Setup-Device-Support/4G-Coverage-Issues/ta-p/15714

Re: 4G Troubleshooting

Pat1 — Thu, 08 Oct 2015 20:28:16 GMT

Could you tell me what is the best way to run 4g LTE on my LG g3 D855 for some reason it doesn't give me auto option, its only coming up (GSM WCDMA AUTO) it should be (GSM WCDMA LTE AUTO).

Re: 4G Troubleshooting

pvandenh — Fri, 09 Oct 2015 20:47:48 GMT

@Pat1

That phone model seems to have something funky going on. Pretty much everyone complaining about that issue has that exact model. I dare say if you put the Boost sim into a different 4G capable phone, you will see the 4G is in fact working.

Solutions have been varied, and what works for one person, doesn't work for another.

You could try this (at your own risk). Apparently this doesn't stick after you reboot, so you need to do it again.

1. Go to your dialler and type 3845#*855# which will bring up the hidden menu
2. Click on "LTE-Only"
3. Click "Modem Settings"
4. Click "RAT Selection"
5. Pick "GSM/WCDMA/LTE auto"

Other solutions have been to get a new Boost blank sim card sent out, or even forcing the latest firmware update for your phone.

Good luck.

Re: 4G Troubleshooting

Pat1 — Fri, 09 Oct 2015 21:20:58 GMT

Yeah I've done the first solution a couple of times just not a permanent solution might have to try new blank sim, I don't want to have to force software I'm running 5.0 now I thought that was latest firmware update on my phone.

Re: 4G Troubleshooting

Qasim — Sat, 17 Oct 2015 11:01:14 GMT

My phone ask me to enter the buk number

Re: 4G Troubleshooting

pvandenh — Sat, 17 Oct 2015 22:04:11 GMT

For the PUK number, contact Boost support.

Re: 4G Troubleshooting

julieelangwey — Fri, 01 Apr 2016 05:54:55 GMT

Is it working fine with Vodafone?

Re: 4G Troubleshooting

Erndog50 — Tue, 12 Apr 2016 15:35:12 GMT

Ow can I add money to my account

Re: 4G Troubleshooting

Deanna — Wed, 13 Apr 2016 00:47:40 GMT

Hi

You have posted on the Boost Mobile Australia Community. I suggest you head over to Boost USA for assistance.

Good luck!

Regards
Deanna

Re: 4G Troubleshooting

Darylle — Wed, 02 Nov 2016 02:33:57 GMT

just go to website to add funds to your account https://www.boostmobile.com/ and log nin using your boost phone number and 4digit passcode or call boost department

Re: 4G Troubleshooting

AUSMayhem — Wed, 02 Nov 2016 00:21:19 GMT

Why are you allowing this person to link to a phishing website??

Re: 4G Troubleshooting

lottra — Fri, 16 Feb 2018 16:21:49 GMT

do yall have hotspot on here that i can use

Re: 4G Troubleshooting

lottra — Fri, 16 Feb 2018 16:25:42 GMT

who has hotspot onhere