topic Tech Tip - How to set up Wi-Fi calling in Setup & Phone Support

Tech Tip - How to set up Wi-Fi calling

TommyR — Thu, 23 Nov 2017 03:02:23 GMT

Wi-Fi calling is a great way make phone calls if you live in an area that can’t connect to a mobile network or have areas around your home where you can’t make a call. Wi-Fi Calling provides basic voice calling capability on compatible devices when you’re connected to a supported Wi-Fi network.

The best part is you don’t need to do anything, you’ll be automatically connected to the strongest connection.

To be eligible for Wi-Fi Calling, you need to:

Have Wi-Fi Calling compatible device.

Have VoLTE (i.e. 4G Voice Calls) enabled on your device.

Ensure you have updated to the latest software.

Turn on Wi-Fi Calling in your settings on your device.

For Android devices, you can turn on Wi-Fi Calling in your settings. Note that these instructions may vary slightly between devices.

Navigate to the phone dialler (phone icon)
Click ‘More’ in the top right hand corner and tap ‘Settings’
Scroll to the bottom of the screen, you will see ‘Wi-Fi Calling’

Tick or untick this setting to turn Wi-Fi Calling on or off (by default it is on)

If Wi-Fi Calling is available and you’re in a Wi-Fi coverage area, you’ll see the icon for Wi-Fi Calling in the status bar, next to your Wi-Fi signal strength indicator and you’ll be able to make calls over Wi-Fi.

Setting up Wi-Fi Calling on iOS

Never turn on just VoWiFi without VoLTE enabled, as you will experience call drops

Update Software and Carrier settings
Make sure you have the latest version of iOS
Plug your device into power
Tap Settings > General > Software Update
Tap Download and Install
To update now, Tap Install

https://support.apple.com/en-au/HT204204

Update to the latest Carrier profile
Tap Settings > General > About
If an update is available, you’ll see an option to update your carrier settings
Please check your carrier settings twice to make sure it has all caught up

https://support.apple.com/en-us/HT201270

Turn on VoLTE
Tap Settings > Mobile > Mobile Data Options > Enable 4G
If Voice & Data is off, tap it to turn on VoLTE
It will normally be activated within about 4 hours

https://support.apple.com/en-au/HT203078

Turn on VoWiFi (Wi-Fi Calling)
Tap Settings > Phone > Wi-Fi Calling > Slide ‘Wi-Fi Calling’
Tap ‘Enable’

https://support.apple.com/en-us/HT203032

Re: Tech Tip - How to set up Wi-Fi calling

Kent_Chiang — Fri, 08 Dec 2017 04:39:34 GMT

I have a Galaxy S7 with VoLTE activated but the WiFi-Calling still not working on Boost.

I've switched on the Wi-Fi calling under my phone app setting.

Re: Tech Tip - How to set up Wi-Fi calling

TommyR — Mon, 11 Dec 2017 01:04:20 GMT

Hi Kent,

You need to make sure you're in a 4G coverage area to use Wi-Fi Calling. You can check this on our Coverage Map

Can you see the icon for Wi-Fi Calling in the status bar, next to your Wi-Fi signal strength indicator? This looks like a phone with small Wi-fi icon.

Regards -

Re: Tech Tip - How to set up Wi-Fi calling

Doonewyborn — Sat, 18 Aug 2018 22:24:37 GMT

Don't understand why you need to be in a 4g area as wifi calling does not have to use the mobile network. For example, you should be able to make calls on nbn wifi where there is no mobile service at all.

Re: Tech Tip - How to set up Wi-Fi calling

RichieRich — Sun, 20 Jan 2019 05:44:15 GMT

I have set up two iphones to use Wifi Calling on Boost. One was brought in from Aldi Mobile, and Wifi Calling worked straight away.

The other was brought in from Telstra and didn't work right away. In fact it required several calls to the helpline (who told me the feature wasn't supported!) until I was put through to a network technician who manually enabled the feature.

So my advice, if it's not working for you, is to request to be put through to a network technician who should be able to sort this out for you.

Cheers!