website(activation) not working? USA

[Stray]

trying to activate my fiance's device on my account and going to a family plan through the website, and it won't go beyond the next button on entering IMEI number page. she had gotten the device just over a month ago and the primary account holder on his family plan, just cancelled the service after a week when her job was done. we reset the network settings and tried everything we can besides calling customer service. anyone know what we can try next?

[Deanna]

Hi @Stray 

You've posted on the Boost Mobile Australian Community, please head over to 
Boost Mobile USA   for assistance.

Regards,
Deanna