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nO MOBILE DATA SINCE FRI 13 MARCH - NOKIA 8 (I AM NOT ALONE!)

nO MOBILE DATA SINCE FRI 13 MARCH - NOKIA 8 (I AM NOT ALONE!)

SOLVED
kip34
Rookie (LVL:3)

nO MOBILE DATA SINCE FRI 13 MARCH - NOKIA 8 (I AM NOT ALONE!)

Sometime in the afternoon of 13 March 2020 mobile data ceased working on my Nokia 8. Tried troubleshooting all the way to including a factory reset.

  • confirming the account has credit. Calls, texts and MMS work fine. Works on wifi.
  • switching aeroplane mode on and off
  • switching to 3g
  • switching apn to manual and confirming Telstra settings
  • tried my Sim card in another phone confirming mobile data works in that phone
  • tried another Boost Sim card in the Nokia and confirming mobile data doesn't work
  • Factory reset.

On 15 March Boost support told me "There's an outage in your area impacting your service. We're hoping to have this resolved by 20 Mar 2020 5:00 PM". This deadline missed, and now Boost live support is uncontactable.

 

Other forums indicate the same issue, down to the phone model and when it started.

 

What's going on?

1 ACCEPTED SOLUTION

Accepted Solutions
kip34
Rookie (LVL:3)

Re: nO MOBILE DATA SINCE FRI 13 MARCH - NOKIA 8 (I AM NOT ALONE!)

Telstra made a network change. They will not be fixing it as it only affects Nokia 8 to their knowledge. 

Work around

- Settings; Network & Internet; select Mobile network BOOST
- press the Advanced drop down
- press Access point names
- press Telstra internet (telstra.wap)
- scroll down and change both APN protocol and APN roaming protocol from IPv4 to IPv4/IPv6
- Important: press the three dot menu and select Save
- back all the way out and you're done.

View solution in original post

4 REPLIES 4
kip34
Rookie (LVL:3)

Re: nO MOBILE DATA SINCE FRI 13 MARCH - NOKIA 8 (I AM NOT ALONE!)

Telstra made a network change. They will not be fixing it as it only affects Nokia 8 to their knowledge. 

Work around

- Settings; Network & Internet; select Mobile network BOOST
- press the Advanced drop down
- press Access point names
- press Telstra internet (telstra.wap)
- scroll down and change both APN protocol and APN roaming protocol from IPv4 to IPv4/IPv6
- Important: press the three dot menu and select Save
- back all the way out and you're done.

View solution in original post

LemonKush420
Spectator

Re: nO MOBILE DATA SINCE FRI 13 MARCH - NOKIA 8 (I AM NOT ALONE!)


has anyone tried this... did it work, my wife and I are also having problems with our  mobile data, she has a  A10 and I have a A20. 

 @kip34 wrote:

Telstra made a network change. They will not be fixing it as it only affects Nokia 8 to their knowledge. 

Work around

- Settings; Network & Internet; select Mobile network BOOST
- press the Advanced drop down
- press Access point names
- press Telstra internet (telstra.wap)
- scroll down and change both APN protocol and APN roaming protocol from IPv4 to IPv4/IPv6
- Important: press the three dot menu and select Save
- back all the way out and you're done.


 

kip34
Rookie (LVL:3)

Re: nO MOBILE DATA SINCE FRI 13 MARCH - NOKIA 8 (I AM NOT ALONE!)

No harm in trying it. You can change settings back if it does not work.

 

Note this issue is only affecting people in Adelaide I think, as here is the pilot of Telstra's network changes.  So if you're not in Adelaide, not likely to work for you. 

abhinay
Rookie (LVL:3)

Re: nO MOBILE DATA SINCE FRI 13 MARCH - NOKIA 8 (I AM NOT ALONE!)

They have done the same in Sydney too. I was out of data for almost 2 weeks and finally thought of replacing sim. That did not work either.. Making this configuration change however did fix the issue

 

I changed the settings of IP V4 / IP V6 for both local and roaming configuration in all the 3 APN settings. This impacts any service which is on Telstra network be it boost, Telstra or Belong i guess.