Sorry to hear that you are having trouble with your phone.
As Boost Mobile Australia is Pre Paid service provider and does not supply mobile phones on a contract basis, you will need to get in touch with your phone manufacturer for assistance with repair.
If you are looking for assistance from Boost Mobile USA, You can get in contact here with Boost Mobile USA or visit their Community Forum for assistance.
However if not, and you want to speak to Boost Mobile Australia directly, you can contact Boost on 125 8881 (8am-9pm, 7 days) or on live chat (24hrs, 7 days)
Is the phone asking you to enter a PUK code? If so, there are several ways you can get your PUK code.
On your SIM packaging
When you buy your SIM card, it’s attached to a larger piece of plastic that you pop it out of. That’s where you’ll find your PUK code. By default, your PIN code is the last 4 digits of your PUK code – but obviously if you’ve changed your PIN code yourself, this will no longer apply.
Retrieve it online
If you’ve thrown away the packaging that came with your phone, don’t stress. You can retrieve your PUK code online with your full name, mobile number and date of birth as shown on your account. Enter those details here and you’ll be provided with your PUK code.
Speak to one of our reps
If you are still having issues and cannot unlock the phone, please contact Boost Support on 125 8881 (8am-9pm, 7 days) or live chat (24hrs, 7 days). Our trained reps will have all the info you need.
Let us know how you go
You've posted on the Boost Mobile Australia Community. Head over to Boost Mobile USA for assistance.
Duplicate post, please refer here: https://community.boost.com.au/t5/Joining-Boost-Activating-Your/I-Need-help/m-p/22299