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When using mobile data, it disconnects every few minutes then reconnects

When using mobile data, it disconnects every few minutes then reconnects

Rookie (LVL:3)

When using mobile data, it disconnects every few minutes then reconnects

I just started using a boost prepaid plan yesterday, however when I tried to use my mobile data as a hotspot, the connection would automatically disconnect for around 10 seconds every few minutes before reconnecting again.

 

  • I noticed when trying to use a web browser whlilst disconnected I got a message saying there is an error with network protocol?
  • I also noticed that my data was being charged in 5 minute intervals on my boost mobile app, so I'm guessing something is causing my mobile data connection to disconnect every 5 minutes, before starting a new session again and having this process repeat itself?

 

Could this be something that I can fix by altering the settings on my phone?

Any help would be much appreciated

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1 REPLY
Rookie (LVL:3)

Re: When using mobile data, it disconnects every few minutes then reconnects

I have checked my phone settings for mobile data and have made sure to disable auto disconnect and data limits