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TaX Invoice for $150 recharge being refussed by boost. Again the law

TaX Invoice for $150 recharge being refussed by boost. Again the law

Rookie (LVL:3)

TaX Invoice for $150 recharge being refussed by boost. Again the law

Boost is refusing to provide a legal tax invoice for the $150 12 months prepaid service I just purchased, this is against Australia Tax law which states an invoice must be provided within 28 days for services greater than $82.50.

2 REPLIES 2
Rookie (LVL:3)

Re: TaX Invoice for $150 recharge being refussed by boost. Again the law

boost call centre referes to https://www.telstra.com.au/support/category/account-billing/manage-account/view-or-print-pre-paid-ta....

 

and refers to the ATO  ruling: https://www.ato.gov.au/law/view/document?DocID=GST/GSTR20035/NAT/ATO/00001

 

which states under the section "Prepaid mobile phones"

"For this voucher to be a FVV, the requirements of section 100-5 must also be met. The supply of the voucher meets the requirements of section 100-5 as:

the supply is made for consideration and would otherwise be a taxable supply under section 9-5;
Alison, as the holder of the voucher is entitled to use it to acquire telephone or like services;
Alison has access to a reasonable choice of supplies including local calls, national long distance calls, international calls and calls to mobiles and other like services;
the voucher has a stated monetary value of $50; and
on redemption the voucher entitles Alison to a range of telephone calls and like services up to the stated monetary value of $50."

 

 

but the boost service doesn't have a stated monetary value and there isn't a range of services to redeem up to this monetary value. i.e there is no monetary balance that goes down over time.

 

Champion (LVL:1)

Re: TaX Invoice for $150 recharge being refussed by boost. Again the law

Posting here is unlikely to get you a result. I would suggest contacting the complaints team and have them look into it as they should be able to provide you something.

https://boost.com.au/about-boost-mobile/compliments-complaints/
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