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Requesting a pre-paid refund

Requesting a pre-paid refund

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Amateur (LVL:1)

Requesting a pre-paid refund

Hi,
Have been auto renewing at $30 /month for about 6 months and due to covid and not going out much I wanted to renew at $20/Month. The day before it was due to expire I renewed at $20...only problem was I didn't cancel the auto renew function so I got charged the $30 as well. How best to get a refund of the $30 as the call centre is overloaded and online chat is disabled??