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No incoming calls when connected to wifi

No incoming calls when connected to wifi

Rookie (LVL:4)

No incoming calls when connected to wifi

hey 

maybe a support person can help with this.

i have a motorola moto g 4g mobile phone.

when the phone is on the the 4g network and connected to wifi, it wont receive any phone calls they go straigh to voicemail, and you can see that the phone doesnt switch to 3g for the incoming phone calls.

 

when the phone is forced onto 3g or wifi disconnected, incoming phone calls work.

now ive had boost support disable VOLTE, but that hasnt made any difference.

Any ideas?