How to set up MessageBank®
You can alter how long your phone rings before being diverted to MessageBank. To divert calls after:
How to activate or cancel hang-up messages
Hang-up messages are missed call notifications that send you an SMS when the caller hangs up after you greeting plays.
To activate or cancel hang-up messages:
How to extend your ring time
(For example, to extend your ring time to 30 seconds, you would dial **61*101**30#)
How to change your personal greeting
To change your personal greeting, follow the steps below:
If you have difficulties managing your MessageBank® service call 125 102, enter your mobile phone number and follow the prompts.
How to cancel MessageBank
When MessageBank® is cancelled, Message2Text will automatically be enabled. Message2text converts a 10 second voice message directly to a text message, without you having to dial 101.
I'm having this problem as well.
Customer service didn't find any problems with my account, and I have done basic trouble shooting (taking sim out, turning off/on).
After doing basic trouble shooting, I contacted the livechat (via a link from another forum post https://livechat.boost.com.au/ , not the chatbot on the mainpage). They were able to take a better look at my messagebank set-up, and let me know it can take up to 24 hrs for their changes to take effect.
It takes some time for them to find the problem (I think it is more complicated than it seems), but was totally painless for me. So if you've already tried contacting them, give it another go when you have time to spare.