Boost Mobile Community
Got a Question? Search Current Forums
cancel
Showing results for 
Search instead for 
Did you mean: 

Error when trying to change plaN

Error when trying to change plaN

Spectator

Error when trying to change plaN

Through the mobile app I'm not able to change my plan to anytime plus. All I get is "Sorry there has been an error in processing your request. Please try again later."

I've tried changing my plan using #111# as well with the same result and I've tried three times over the last 2 weeks.

3 REPLIES 3
Spectator

Re: Error when trying to change plaN

I get the exact same problem when trying to switch from:


- Boost UNLT Plus

to

- Anytime Plus

 

Everytime I try to do this via #111# I get "Sorry there has been an error in processing your request. Please try again later."

 

I first tried to do the plan change about 8 weeks ago and eventually gave up. Tried again last night 3x times and this error message is still stopping me from switching plans.

Rookie (LVL:3)

Re: Error when trying to change plaN

I am having the same struggle. I have been trying for months and keep getting the same error. Can someone from Boost please help?
Spectator

Re: Error when trying to change plaN

Hey guys,

 

Its becuase you have old simcards you need to call up and order new ones, once you have them you will need to contact boost again they will transer your number and activate the sim Smiley Happy 

 

please note you WILL lose all excisting credit and data once you change plans.

 

Thanks Ev