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Data and call dropoutS, poor customer service

Data and call dropoutS, poor customer service

pkh71
Amateur (LVL:3)

Data and call dropoutS, poor customer service

Hi all,

 

Since yesterday my service keeps dropping out, the data and also calls are not always connecting. I have tried all the usual troubleshooting, phone reboot etc. I even did a factory reset on my phone.

I tried calling Boost but the message says I have to go online chat, I did this and when I eventually got through we did the usual troubleshooting, then was told they would put me through to a colleague and they would contact me within the hour, 90 mins later nothing so I gave up. 

Is there any way I can contact customer service and speak to someone?

I am on the verge of leaving Boost after many years as a customer.

 

Update: I turned off 4G and now its working 3G only. Never had this problem before so maybe a Telstra network issue?

Update #2: Finally contacted someone (Kristie) in customer service that didn't fob me off, they're sending me a new SIM card, let's see what happens. (if anyone cares lol)

2 REPLIES 2
m_m
Spectator

Re: Data and call dropoutS, poor customer service

Thanks for sharing - have been having the same issues here over the last 2 days.

cannon_fods
Spectator

Re: Data and call dropoutS, poor customer service

Hi.  Did you have any luck in a new sim card fixing the call/dropout issue?