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Cant make or receive calls

Cant make or receive calls

Spectator

Cant make or receive calls

Hi,

 

I recently purchased a cheap Android phone from Amazon Australia, its a M-Horse Pure 2 (https://www.amazon.com.au/M-Horse-Pure-Full-Screen-Smartphone/dp/B0792VPRLG) have put in my Boost sim and I can't make or receive calls. Messages in and out are fine and 4G data is fine on the device.

 

Does anybody have any experience with this? Im not sure what the problem is, the signal is showing fine on the phone.

 

Thanks,

Den

2 REPLIES 2
Champion (LVL:1)

Re: Cant make or receive calls

It doesn’t support the primary band used for 3G (850Mhz) for the Telstra network. Without it having compatible VoLTE (4G calling) it means it can’t make calls because it can’t connect to 3G for the calling part.

It may work on 3G on Vodafone or Optus but would have lower 4G coverage.
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Highlighted
Rookie (LVL:4)

Re: Cant make or receive calls

And look Try This First...
Factory RESET phone...Go to SIM Settings and choose 3G as default. Check to see if you have phone calls.
If not go to SIM Settings Access Point Names...choose each entry and look for bearer... It must be LTE