Hello, I am currently on a 1 year 240gb sim plan and for the first month it worked great, but for about a week now I have been unable to use the data. When I turn my hot-spot on other people can use it, but not me. Since then I have also put the sim card into other mobile devices and it has worked. I also factory reset my mobile device and it still doesn't work. Is their anyway I can fix this problem?