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Activation Not Working

Activation Not Working

afren28
Rookie (LVL:4)

Activation Not Working

Hi, I am very concernd. I recently brought a Boost $20 Ultra Prepaid sim for my LG G2 and it has been 3 days since Activation. I try to turn on the data connection and access the internet however anything and everything just won't load also I can't send messages it just says "message did not send"

9 REPLIES 9
CJNET24
Community Founder

Re: Activation Not Working

Hi there

 

Did you port your number over from another carrier? Or was it just a straight activation?

 

Your phone, was it with another carrier? SMS messaging should work because the settings for that are set by the SIM card, but you may need MMS and Internet settings.

 

Can you make and receive calls?

 

We can only give you suggestions here. Apart from what I've just asked, you may need to contact Boost on 125 8881 / 1800 026 678 or Live Chat - http://livechat.boost.com.au

 

Let us know how you go.

CORY | I do not work for Boost or Telstra.

Boost Care: 125 8881 or 1800 026 678 . Or Live Chat 24x7: http://livechat.boost.com.au
afren28
Rookie (LVL:4)

Re: Activation Not Working

I cannot make and recieve calls or messages and I have checked and my phone is compatible

afren28
Rookie (LVL:4)

Re: Activation Not Working

also I'm transferring my same number from optus


 

afren28
Rookie (LVL:4)

Re: Activation Not Working

Actually I can recieve calls and messages however it isn't my phone number that I wanted to transfer to.


@afren28 wrote:

Hi, I am very concernd. I recently brought a Boost $20 Ultra Prepaid sim for my LG G2 and it has been 3 days since Activation. I try to turn on the data connection and access the internet however anything and everything just won't load also I can't send messages it just says "message did not send"


 

afren28
Rookie (LVL:4)

Re: Activation Not Working

so does that mean that the activation is complete and that I just have to buy credit

CJNET24
Community Founder

Re: Activation Not Working

Hi again

You will need to contact Boost on 1800 026 678 or Live Chat at http://livechat.boost.com.au because it sounds like something has gone wrong with the port in process.

This cannot be dealt with on here.

Let us know how you go.
CORY | I do not work for Boost or Telstra.

Boost Care: 125 8881 or 1800 026 678 . Or Live Chat 24x7: http://livechat.boost.com.au
nefy
Community Founder

Re: Activation Not Working

Have you activated the service online?

If you were able to get the answer pls don't forget to mark the post as an Accepted Solution. If you also found someone helpful do not forget to give them Kudos to show your appreciation." None of us here are working for Boost or Telstra we are just here to help and share.
-nefy-
Preet_dhillon
Spectator

Re: Activation Not Working

Hi I have switched my number from amaysim to boost-it's activated--- but same time on 29th March I bought a plan of $150 with 80GB+40GB free for first customer but my balance hasn't been topped up I can receive calls but can't make calls... I have tried so many times to customer care number 1258881 also 1800 one also sent several e- mails to compliancemanager@boost.com.au also several emails to the email where I have received my receipt of purchasing plan but no answer at all . I really got stuck as I can't go back to amaysim Ian's this number is registered for my work so can't leave it and buy a new number but there is no one to help - never seen this kind of bad customer service before--- I didn't know as my friend told me to buy this plan .... don't know what should I do. If I go out of my house I have no access to emails as no internet--- need help pls ASAP 

Toots69
Spectator

Re: Activation Not Working

Just trying to activate with phone number supplied on boost sim