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4G Troubleshooting

4G Troubleshooting

Community Manager

4G Troubleshooting

Since launching our 4G network, we’ve had feedback from some customers in areas with low 4G reception that they’re experiencing slow data connections. To address some of these concerns we have published some troubleshooting steps you can take when having difficulty with 4G.

 

http://community.boost.com.au/t5/Setup-Device-Support/4G-Coverage-Issues/ta-p/15714

 

12 REPLIES
Rookie (LVL:4)

Re: 4G Troubleshooting

Could you tell me what is the best way to run 4g LTE on my LG g3 D855 for some reason it doesn't give me auto option, its only coming up (GSM WCDMA AUTO) it should be (GSM WCDMA LTE AUTO).
Community Founder

Re: 4G Troubleshooting

@Pat1

That phone model seems to have something funky going on. Pretty much everyone complaining about that issue has that exact model. I dare say if you put the Boost sim into a different 4G capable phone, you will see the 4G is in fact working.

Solutions have been varied, and what works for one person, doesn't work for another.

 

You could try this (at your own risk). Apparently this doesn't stick after you reboot, so you need to do it again.

 

1. Go to your dialler and type 3845#*855# which will bring up the hidden menu
2. Click on "LTE-Only"
3. Click "Modem Settings"
4. Click "RAT Selection"
5. Pick "GSM/WCDMA/LTE auto"

 

Other solutions have been to get a new Boost blank sim card sent out, or even forcing the latest firmware update for your phone.

 

Good luck.

 

 


This forum is for Boost Australia queries only. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

Rookie (LVL:4)

Re: 4G Troubleshooting

Yeah I've done the first solution a couple of times just not a permanent solution might have to try new blank sim, I don't want to have to force software I'm running 5.0 now I thought that was latest firmware update on my phone.
Amateur (LVL:1)

Re: 4G Troubleshooting

My phone ask me to enter the buk number
Community Founder

Re: 4G Troubleshooting

For the PUK number, contact Boost support.

 


This forum is for Boost Australia queries only. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

Rookie (LVL:3)

Re: 4G Troubleshooting

Is it working fine with Vodafone?

Amateur (LVL:1)

Re: 4G Troubleshooting

Ow can I add money to my account
Moderator

Re: 4G Troubleshooting

Hi @Erndog50

You have posted on the Boost Mobile Australia Community. I suggest you head over to Boost USA for assistance.

Good luck!

Regards
Deanna

If you have found the answer, don't forget to mark the post as an Accepted Solution as this will help other members find solutions faster. Has someone been helpful? Give them a Kudos to show your appreciation
Rookie (LVL:3)

Re: 4G Troubleshooting

just go to website to add funds to your account https://www.boostmobile.com/ and log nin using your boost phone number and 4digit passcode or call boost department