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18 hours since i ported from optus

18 hours since i ported from optus

Rookie (LVL:3)

18 hours since i ported from optus

Hi

 

It's been about 18 hours since I ported from Optus and my service is still not active. I know it says between 4 and 24hours, but is this usual? Did anyone else have a long wait?

 

1 REPLY 1
Champion (LVL:1)

Re: 18 hours since i ported from optus

Something like 80-85% of ports between all carriers are done in the 15 min - 4 hour bracket, it is about 15% in the 4-24 hours bracket and a small amount 1-2% from memory can take longer.

(Not including if there is a restriction in place, such as the losing carrier preventing it due to authorisation or billing issues)

In the event it hasn’t been done within the 24 hours, livechat should be able to get it looked into and escalated for you.
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