If you’ve just bought a new phone but your SIM card doesn’t fit it, don’t worry we can organise for a swap to the correct size of SIM.
Already got a blank sim card ready to go?
Please use Live Chat and one we will activate it for you.
Don’t have a blank sim card with you?
You need to go to a T-Shop to get one and have the staff activate the sim for you on the spot. Alternatively, you can order the sim though Live Chat but keep in mind it will take 3 - 5 business days to arrive.
The new SIM, once activated, will replace your old one. This means everything on your account will stay the same, including your phone number and any credit balance you may still have.
This process also applies if you've lost your SIM card and require a replacement.