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My phone is asking for a SIM Pin/PUK code. How do I find where this is?

From time to time you’re going to need either your SIM Pin or PUK code. As its not needed often, a lot of people don’t keep a record of it. If this is you, here’s what you need to do to retrieve it.


Things to Remember

  • By default, your SIM Pin is the last 4 digits of your PUK code. If you’ve changed it yourself, this will no longer apply
  • Entering your SIM Pin incorrectly 3 times will cause your phone to then ask for the PUK code
  • When you enter your PUK code correctly, you’ll be asked to choose a SIM Pin (this can be the same as the last one but if you’re doing this you’ve probably forgotten what that is).

It’s written on your SIM packaging

When you bought your SIM card it would have been attached to a larger piece of plastic which you popped it out of. On this card you’ll find your PUK code printed and as above, the last 4 digits of this will be your SIM Pin if you haven’t changed it.


Retrieve it online

If you’ve thrown away the packaging that came with your phone, don’t stress. You can retrieve your PUK code online. All you’ll need to do now is enter your full name, mobile number and date of birth as it shows on your account. Enter those details here and you’ll be provided with your PUK code. If for whatever reason that doesn’t work chat to us.


Speak to one of our reps

You’ve always got the option to go old school and chat to us here. Our trained reps will be able give you all of the information you need.

Version history
Revision #:
4 of 4
Last update:
‎12-01-2018 3:48 PM
Updated by: