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Recharge & Network Support Knowledge Base

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So heaps of you have heard that Living UNLTD™ with Boost Mobile is the way to go and you want to keep your existing mobile number with you. Check out our top tips below, which will help us bring your number over as hassle free, and quickly as possible.
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Porting your number across to the new Boost Pre-paid Mobile service is as easy as:   1. Check that your phone is unlocked and 850MHz compatible  2. Purchase a Boost Mobile SIM pack from a participating retailer, or online at 3. Go online to and go to "Bring my phone number" tab.  4. You need to make sure that your name and DOB match up with your existing account and if you are porting over from a post-paid account, you'll need your account number. The operator will also need the SIM serial number which can be found on the Boost Mobile SIM pack to activate your service. 5. Porting can take up to 48 hours to go through. 6. If you have a phone that is 850MHz compatible but was previously used on a different network you will need to change some settings for your phone to work on the Telstra 3G Mobile network. Alternatively if you want to port your new Boost Mobile service but don’t have internet access, you can pop your new Boost Mobile SIM card into an 850MHz compatible handset. Please wait a few minutes for the sim to register on the network and then contact Boost Live Chat so we can complete the activation for you.   If you are an existing Telstra customer wanting to port your number across, you will need to speak to Boost Live Chat to request a Blank SIM card. Unfortunately, a Telstra to Boost port is restricted with the SIM cards available in retail and online so you will need to request a Blank SIM card before being able to port your number.   
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  If you wish to bring your number from Telstra, you’ll need a Blank SIM pack. Follow the below steps.   1. Either call 125 8881 or head to to request a Blank SIM pack.  2. When the Boost Mobile Blank SIM Pack arrives follow the normal process of activation, stressing that you are porting from TELSTRA to Boost Mobile.  3. Porting can take up to 48 hours. Please make sure that your new account details match with your existing account to ensure that this process is as short as possible.      
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