Recharge & Network Support Knowledge Base

You’ve just joined the cool kids and activated your Boost service and have been enjoying it, but now it is time to recharge and you are wondering how to do it. We have three easy ways to recharge your service as well as an automatic recharge option so you can set and forget.   1)  The Boost app – The Boost app is a multi-talented app that will let you check your balance, view your usage history, recharge and set up an automatic recharge. Get it on   iTunes   and   Google Play 2) Recharge online – You can recharge on either a phone browser or computer by visiting   https://recharge.boost.com.au   and following the prompts on the screen 3) Dial #111# - By calling #111# you can recharge as well as checking your balance while on the go   Automatic Recharge   Setting up an automatic recharge makes sure that you don’t forget to recharge and lose any bonuses that would normally roll over. Find out more about how to set it up   here.   If you need a hand recharging, our   Live Chat   team can help step you through it, but for security reasons can't accept your credit card details to recharge for you

There are two ways to get your hands on a Boost SIM: In our   online shop At your local   Boost Retailer If you are a Telstra customer and wish to change to Boost, then you’ll need a blank SIM which you can get from Customer Care  team by calling 125 8881 (8am-9pm AEST, 7 days) and a blank SIM will be mailed to you. Ensure you have your personal details handy. Boost currently stock SIM cards to the value of $2, $10 and $40. If you want to join Boost on the $20, $30 or $50, grab a $2 SIM and recharge to the value you want.

What you’ll need to activate your Pre-Paid service:   Your device and new SIM starter kit A valid form of ID, either:                 1. Australian Driver Licence or Learner Permit,                 2. Medicare card,                 3. Australian passport or,                 4. International passport with valid Australian visa   Under government regulation, we must verify your identity.    If you’re bringing a number from another provider, have your previous account information to hand.   How to activate on a mobile phone:   Insert the SIM into your phone and switch it on Wait for the SMS that includes a link to activate Select the link or copy it into your browser to activate your service If you didn’t get the SMS, visit boost.com.au/activate and follow the prompts. You don’t need an internet connection or credit balance to access this page.   If you have a Pre-Paid Android phone from Boost Mobile, select ‘Tap to Activate’ at the bottom of your home page to get started.   Activate on a tablet, computer or mobile broadband-connected device   Visit boost.com.au/activate follow the prompts. You don’t need an internet connection or credit balance to access this page.   Bringing your existing number to Boost Mobile?   It’s important that you have a 3 G 850 MHz compatible handset to use with your SIM Bring your existing number to Boost Mobile from Telstra?   If you’re bringing your number across to Boost Mobile from Telstra, you’ll need a blank SIM that will be compatible on the Boost Network. To request a blank SIM, chat to our customer care team at   Boost Live Chat When you receive your blank SIM pack, contact Boost Live Chat to complete activation If you are currently using an iphone please check iPhone unlocking process to check if your phone needs to be unlocked or not.  Check if your Pre-Paid service is active   When you receive an email or SMS notification from us confirming your Pre-Paid service is active, you should be able to use your device. If it’s not working, try switching your device off and on again.   If you don’t receive an email or SMS, you can check if your service is active by inserting your SIM, switching your device on and checking whether signal bars appear. Alternatively, try accessing the internet from your device. Regular activation takes about 10 minutes. In some cases it may take up to 4 hours. If you’re bringing a number from another provider activation will occur 4 to 24 hours from processing. If you make the request outside business hours we’ll process it on the next business day.

Boost offers do change from time to time and so if you are on an old offer you may wish to switch across. Making the change is something that you can do on your phone in a few simple steps.   On your phone, open your favourite recharge option Boost Mobile App (available on Google Play™or   App Store) boost.com.au (from your phone’s browser) Dialing #111# Go to “My Offer” then select “Change Offer” and follow the instructions Your inclusions will not change until you recharge again, so if you have an active recharge, it will still reflect the old offer until you recharge again.   Once you change offers, you won’t be able to change back, so check the offer details carefully before you make the change

To enable call waiting on your boost mobile, simply dial *43# from your handset (like you're making a phone call) and press call. You phone should then shortly advise you call waiting has been activated.

We are offering 2 for 1 vouchers for hundreds of awesome adventures Australia wide with our #BIGWEEKENDS offer.   How long is this campaign running? From 16 November 2015 until 22 May 2016.   What’s the #BIGWEEKENDS 2 for 1 voucher? Each voucher provides you with a free admission when a fully priced adult admission is paid at a participating venue, on Saturday or Sunday.   What adventures can I choose from? Our list is longer than a horses… hmmm… From jet packing to surfing, ghosts, quad bikes and bowling… We’ve got it all. Check out the full list of adventures  here .   I’ve won a FREE FEED, how do I claim it? Winner, winner free dinner! If you are one of the first 50 to upload your photo each Saturday and Sunday you will receive an email containing a code for a $15 voucher at Menulog. All you need to do is jump onto menulog.com.au, or one of their apps (iPhone, iPad or Android) and choose your meal. You will need to enter your code at the time of transaction. Has dinner ever been easier?   I’ve claimed a #BIGWEEKENDS voucher but I’ve changed my mind and would like to change it to another venue? Unfortunately not, but you can claim another #BIGWEEKENDS voucher each week until 2 May 2016.   I have not received my #BIGWEEKENDS voucher, what should I do? Please check your junk email folder for an email from no-reply@boostbigweekends.com.au If you have checked the suggested folder and still haven’t received your voucher, please contact our team on 1800 049 604 or help@boostbigweekends.com.au Open Mon-Fri 9.30am – 5.30pm AEST.   I lost my SMS voucher code, can I get another one? Please contact our team on 1800 049 604 or help@boostbigweekends.com.au Open Mon-Fri 9.30am – 5.30pm AEST.   I received an SMS saying that I was ineligible what should I do? #BIGWEEKENDS is only for Boost customers with an active Boost $20 ULTRA or $40 UNLTD plan. If you received this SMS in error please contact Boost customer support on live chat at  boost.com.au/livechat   I’ve already got a discount for a participating venue, can I use this with my #BIGWEEKENDS voucher? Score… double discount! Sorry, you will have to choose one this time. The #BIGWEEKENDS voucher cannot be used in conjunction with any other offers/promotions.   The #BIGWEEKENDS website isn’t displaying properly. Help! You may be using an old browser which does not support the promotional website. You will need to update your browser by choosing one of the links below:   Download Internet Explorer for Windows: http://windows.microsoft.com/en-au/internet-explorer/download-ie Download Firefox for Windows: http://windows.microsoft.com/en-au/internet-explorer/download-ie Download Safari for Mac: https://www.macupdate.com/app/mac/15675/apple-safari   Alternatively try using an alternative device or computer.   Who should I call if I have an enquiry about my Boost Mobile bill or service? Hit up our Boost Community and you’ll find most of your questions have been answered. Alternatively, you can have a chat to our live chat team at  boost.com.au/livechat

Porting your number across to the new Boost Pre-paid Mobile service is as easy as:   1. Check that your phone is unlocked and 850MHz compatible  2. Purchase a Boost Mobile SIM pack from a participating retailer, or online at www.boost.com.au 3. Go online to boost.com.au/activate and go to "Bring my phone number" tab.  4. You need to make sure that your name and DOB match up with your existing account and if you are porting over from a post-paid account, you'll need your account number. The operator will also need the SIM serial number which can be found on the Boost Mobile SIM pack to activate your service. 5. Porting can take up to 48 hours to go through. 6. If you have a phone that is 850MHz compatible but was previously used on a different network you will need to change some settings for your phone to work on the Telstra 3G Mobile network. Alternatively if you want to port your new Boost Mobile service but don’t have internet access, you can pop your new Boost Mobile SIM card into an 850MHz compatible handset. Please wait a few minutes for the sim to register on the network and then contact Boost Live Chat so we can complete the activation for you.   If you are an existing Telstra customer wanting to port your number across, you will need to speak to Boost Live Chat to request a Blank SIM card. Unfortunately, a Telstra to Boost port is restricted with the SIM cards available in retail and online so you will need to request a Blank SIM card before being able to port your number.   

As soon as you receive your new SIM Pack, you can activate your Boost Pre-paid Mobile Service. Check out our instructions on how to activate here.

Any 850MHz compatible phone should work on the Boost Pre-Paid Mobile service on the Telstra 3G Mobile Network. If you’re unsure if your mobile is 850MHz compatible or just want to confirm you can do so here    If you’re bringing your mobile handset across from another network and it is compatible you may need to change some settings to ensure it works correctly. You can view the correct settings here    Please note that you'll be able to use 4G compatible devices however will only receive 3G services as Boost Mobile doesn't offer 4G.

  If you wish to bring your number from Telstra, you’ll need a Blank SIM pack. Follow the below steps.   1. Either call 125 8881 or head to livechat.boost.com.au to request a Blank SIM pack.  2. When the Boost Mobile Blank SIM Pack arrives follow the normal process of activation, stressing that you are porting from TELSTRA to Boost Mobile.  3. Porting can take up to 48 hours. Please make sure that your new account details match with your existing account to ensure that this process is as short as possible.      

To activate your new Boost Pre-paid Mobile Service, go to boost.com.au/activate

Once you have activated your Boost Mobile Golden SIM you will be able to redeem your recharge by dialling #111# from your handset.

Any 850MHz device should work on the Boost Pre-paid Mobile service on the Telstra 3G Mobile Network. To check if your handset is compatible with the 850MHz frequency network visit: http://www.telstra.com.au/mobile/networks/network_info/check-imei-boost.html and enter your handset IMEI number. This will ensure you get the best experience on the Boost Pre-paid Mobile service. If you have a phone that is 850MHz compatible but previously used on a different network you will need to change some settings for your phone to work on the Telstra 3G Mobile Network.