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recharged with $150 12 month plan but only get 80GB?

recharged with $150 12 month plan but only get 80GB?

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Rookie (LVL:3)

recharged with $150 12 month plan but only get 80GB?

I've received a text message which advised me to recharge $150 so I will receive 40GB bonus, I've just recharged but only received 80GB in my account, how do I get the 40GB bonus data?

11 REPLIES 11
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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

I have to same problem too.

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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

Same here.

I purchsaed a sim and the $150 12 month plan  only to recieve 80gb when I check my balance via the Boost Mobile app.

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Rookie (LVL:3)

Re: recharged with $150 12 month plan but only get 80GB?

Same here also, I tried live chat but only got as far as the virtual assistant.  Stated that it takes 72 hours to update data so I need to wait for another 12 or so.  

Although it should be an automatic feature which happens immediately..........

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Rookie (LVL:3)

Re: recharged with $150 12 month plan but only get 80GB?

I should add that I received the following text a week before my auto-recharge went through:

 

Get 40GB bonus when you recharge $150 before 26/03/20! Use in Aus in 12 months. Recharge now bst.st/r Opt out 1800039059

 

My auto-recharge date was 25th. 

This might need a call to the TIO if a reasonable discussion fails. 

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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

Same issue here. Has anyone got their extra data after some days?

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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

Yup same here.

It says 120GB right on their web site at   https://boost.com.au/plans/#Long-Expiry

 

Screenshot_20200330_170558.png

 

 

Highlighted
Spectator

Re: recharged with $150 12 month plan but only get 80GB?

Same here. I recharged before the cutoff so i would get the extra data and haven't got anything. Been on hold for a while now.

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Rookie (LVL:3)

Re: recharged with $150 12 month plan but only get 80GB?

It took me an hour on hold to a CSR, but my bonus data has been credited without any argument.

 

I can only suggest to others in the same boat to be prepared to lose some time out of your life that you will never see again and make the call.

 

Regards

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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

My $150 12 month plan will be expired in a weeks time.  Do you know if can I purcahase the $150 starter kit to recharge since some sites are offering discounts for those ?