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recharged with $150 12 month plan but only get 80GB?

recharged with $150 12 month plan but only get 80GB?

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Spectator

recharged with $150 12 month plan but only get 80GB?

I've received a text message which advised me to recharge $150 so I will receive 40GB bonus, I've just recharged but only received 80GB in my account, how do I get the 40GB bonus data?

7 REPLIES 7
Spectator

Re: recharged with $150 12 month plan but only get 80GB?

I have to same problem too.

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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

Same here.

I purchsaed a sim and the $150 12 month plan  only to recieve 80gb when I check my balance via the Boost Mobile app.

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Rookie (LVL:3)

Re: recharged with $150 12 month plan but only get 80GB?

Same here also, I tried live chat but only got as far as the virtual assistant.  Stated that it takes 72 hours to update data so I need to wait for another 12 or so.  

Although it should be an automatic feature which happens immediately..........

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Rookie (LVL:3)

Re: recharged with $150 12 month plan but only get 80GB?

I should add that I received the following text a week before my auto-recharge went through:

 

Get 40GB bonus when you recharge $150 before 26/03/20! Use in Aus in 12 months. Recharge now bst.st/r Opt out 1800039059

 

My auto-recharge date was 25th. 

This might need a call to the TIO if a reasonable discussion fails. 

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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

Same issue here. Has anyone got their extra data after some days?

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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

Yup same here.

It says 120GB right on their web site at   https://boost.com.au/plans/#Long-Expiry

 

Screenshot_20200330_170558.png

 

 

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Spectator

Re: recharged with $150 12 month plan but only get 80GB?

Same here. I recharged before the cutoff so i would get the extra data and haven't got anything. Been on hold for a while now.