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"Your service has been suspended from recharge"

"Your service has been suspended from recharge"

Spectator

"Your service has been suspended from recharge"

Hello. 

I am currently having a problem with my mobile recharge. 

I am meant to recharge around $20 per month. However, a few days ago, I asked a family member to bring me a recharge and they game me a $10 recharge. 

I used it, and it only lasted for around 7 days. I am now trying to recharge with $20 again but I keep getting a message that says "Your service has been suspended from recharge". What can I do?