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not receiving calls but can make calls

not receiving calls but can make calls

dminhle
Spectator

not receiving calls but can make calls

Hi,

 

I have an issue where sometimes my calls do not reach my phone and go directly to voicemail.

 

I've confirmed that

  1. reception is good
  2. have tried clearing the cache on my phone
  3. have tried rebooting my phone
  4. confirmed there are no diverts on my phone unless unreachable

I've even tested to see whether my phone rings or not using my landline. I can confirm there are instances where it does and where it doesn't, even though it is still in the same location.

 

This is a recent issue (over the last month) and is very irritating. Has anything changed in the back-end with regards to my account recently?

 

Thanks,

Minh