I went through the same experience and created a new topic as didn't see yours.
After FIVE calls to their call centre (recording each call on mobile) each agent gave me a *different* answer and also *changed* their answer through the call!
1 - cannot make calls to 13/1300/1800 numbers.
2 - can make 1300 + 1800 but no 13 numbers.
3 - must purchase addon for 13/1300 calls.
4 - all calls included except satellite and 19xx numbers.
5 - can make 1800 but no 13/1300.
Seriously? 🤬 WTF! 🤬
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Read their critical information summary. That's where I answered all my questions!
https://boost.com.au/CIS_25022019.pdfAlternate Boost Contact Details??
Contact their corporate head office and record the call as evidence. Phone: 02 9299 9655.
What annoys me is how vague everything is.... What are "standard calls"??? Mobile to overseas home phone, or, mobile to overseas home phone AND overseas mobile?
"25 DESTINATIONS" and "30 DESTINATIONS".
Which countries include calls to both Landlines AND Mobiles???? Eg. AU to UK calls inc. only landlines or inc. landline and mobile calls???
"1200 STND CALLS & TEXT TO 30 SELECTED DESTINATIONS"
Why can't boost be more concise and clear about their plans!! No where does it even say the 1200 included calls includes or excludes SMS to 30 destinations, ie. meaning 1200 Calls + SMS (ie. = 300 calls + 900 SMS), or.... 1200 calls and 1200 SMS!
ANSWER: I called up and "1200 Calls to 30 Destinations " apparently actually means: "1200 Calls (and 1200 SMS) to 30 Destinations" 😂
I could go on for an hour on how vague their website and critical information summary is, plus the terms and conditions!
[[[QUOTE]]]
TERMS OF USE
BOOST ANYTIME PLUS OFFER:
Service provided by Telstra Corporation Limited ABN 33 051 775 556. For personal use only and subject to Telstra FairPlay Policy on unreasonable use.
UNLTD Calls and Texts excludes calls and text to international numbers, satellite and premium numbers (eg. 19xx numbers), operator assisted calls (most 12xx numbers) and all use overseas.
[[[END QUOTE]]]
Similar information available in their terms of use:
https://boost.com.au/about-boost-mobile/terms-of-use/