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Unexpected recharge

Unexpected recharge

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Rookie (LVL:3)

Unexpected recharge

I've purchased pre paid sim card and used it last 2 months.

However, I didn't set auto recharge and I didn't top up at all but Telstra took $20 yesterday. I'm not using the sim any more.

I want you delete all my personal details from your system and refund it asap. 

 

4 REPLIES 4
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Community Founder

Re: Unexpected recharge

This is a community forum. Only fellow customers.

 

You will need to speak to Boost support on the phone or live chat.

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

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Rookie (LVL:3)

Re: Unexpected recharge

Thanks for your answering  pvandenh. BTW, no one answered my call from Boost. Live chat is not working. Boost mobile app is useless. After downloaded Telstra app, finally I spoke to someone from Telstra. It took bit long but fixed all this. I still don't understand how auto recharge is set which I've never done. I wasted too much time to solve this issue. I will never use Boost mobile again.
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Rookie (LVL:4)

Re: Unexpected recharge

I know that Boost uses the Telstra Network but I thought that in matters of Sims, billing and accounts that it is an independent company. Could someone please explain why Telstra has been involved in this particular case?

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Community Founder

Re: Unexpected recharge


@Timbergetter wrote:

I know that Boost uses the Telstra Network but I thought that in matters of Sims, billing and accounts that it is an independent company. Could someone please explain why Telstra has been involved in this particular case?


Boost utlisise the many of the Telstra backend systems and process (billing, accounts, provisioning, retail network, etc). You can see this in effect if you check a Boost billing transaction on your credit card statement, it will be under the Telstra business name. 

 

This is a knowledge base article regarding this question....

https://community.boost.com.au/t5/Setup-Phone-Support-Knowledge/What-s-the-difference-between-Boost-...

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/