Unexpected recharge

[jangho]

I've purchased pre paid sim card and used it last 2 months.

However, I didn't set auto recharge and I didn't top up at all but Telstra took $20 yesterday. I'm not using the sim any more.

I want you delete all my personal details from your system and refund it asap. 

[pvandenh]

This is a community forum. Only fellow customers.

You will need to speak to Boost support on the phone or live chat.

[jangho]

Thanks for your answering  pvandenh. BTW, no one answered my call from Boost. Live chat is not working. Boost mobile app is useless. After downloaded Telstra app, finally I spoke to someone from Telstra. It took bit long but fixed all this. I still don't understand how auto recharge is set which I've never done. I wasted too much time to solve this issue. I will never use Boost mobile again.

[Timbergetter]

I know that Boost uses the Telstra Network but I thought that in matters of Sims, billing and accounts that it is an independent company. Could someone please explain why Telstra has been involved in this particular case?

[pvandenh]

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@Timbergetter wrote:

I know that Boost uses the Telstra Network but I thought that in matters of Sims, billing and accounts that it is an independent company. Could someone please explain why Telstra has been involved in this particular case?

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Boost utlisise the many of the Telstra backend systems and process (billing, accounts, provisioning, retail network, etc). You can see this in effect if you check a Boost billing transaction on your credit card statement, it will be under the Telstra business name. 

This is a knowledge base article regarding this question....

https://community.boost.com.au/t5/Setup-Phone-Support-Knowledge/What-s-the-difference-between-Boost-...