I've recently moved to Albany on Western Australia's south coast, a sizeable town of about 35,000 and no shortage of mobile services.
However I'm finding mobile data speeds are awful. Night time speeds are regularly 0.5mbps - sometimes lower.
Was this to be expected? I'd love to discuss a refund if this is the quality of service available. I don't understand why a service running off the Telstra network would be so poor.
Could be a local area issue (outage etc). Or could be the phone make/model and what network bands it has access to.
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