Hi Boost Support,
I have just joined Boost special offer of 120Gb for the $150 recharge plan.
We only got the 80GB instead of 120GB which expires over 12 months. It';s missing the 40gb Bonus.
The Chat said wait for 72 hours for teh credit, but it has not yet happened.
Did you buy the preloaded $150 sim pack?
It is not available for customers doing a manual "recharge".on a $2 sim card etc.
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I have the same issue, just activated my sim today moving over from Optus. I did purchased directly online on the boost site. Due to Covid 19, no chat support is available and phone support takes for ever. Is there a support email we can send the question to?
Oh I see, in Tasmania we got only sold the $2 sim card and manually load $150. We bought it from a Woolworth Store . There is no such thing as a $150 PrePaid Card down in Tassie. I would suggest that the marketing has been a bit miss leading. Now taht I see the advertisement again, Best to say that you NEED to buy a $150 Pre-Paid.
Just got off the phone to your extremely poor customer service centre.
I agree, this is very misleading advertising.
So you can't buy the SIM online as there was a delivery issue (2 weeks delay from memory) and you can't buy the $150 SIM packs from a store as they do not exist. I guess you could spend a week trying to track one down.
Well done Boost!!!
I will be taking my business elsewhere once my SIM runs out.