If you have lost your phone or your SIM is faulty, you’ll need a blank SIM, which you can get by calling our Customer Care team on 1800 100 933 (8am-9pm AEST, 7 days) and a blank SIM will be mailed to you. Ensure you have your personal details handy.
If you’re in metro Sydney, Melbourne, Adelaide, Perth, Canberra, Darwin, Hobart or Brisbane, you’ll receive it the next day (if your order is placed before 4pm).
When your blank SIM arrives, contact Boost on 1800 100 933 (8am-9pm AEST, 7 days) to swap your existing service to the new SIM, then leave it to them! It should take 4-24 hours.