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How to change to a prepaid sim - circular support these days

How to change to a prepaid sim - circular support these days

enduro8
Spectator

How to change to a prepaid sim - circular support these days

I have a plan with Boost.com.au that is 3 days from expiring. I have a new prepaidsim from Boost.com.au. I can't figure out how to switch it. There is no admin area to do such a think and the active link says in order to active i must call. When i call turns me around to online no matter i do. The auto help chat is worthless.

 

What do I do?

1 REPLY 1
pvandenh
Community Founder

Re: How to change to a prepaid sim - circular support these days

Are you trying to keep the existing number?

If so, you must do it as a "recharge" on that sim, rather than physically changing the sim card.

The new sim packs are designed for new Boost customers, not as recharges to existing customers.

 

The only way (not really recommended) would be to port the number out to a different provider temporarily and then port back into Boost (as a new customer again).


* I am a Boost Australia customer. This is a peer to peer community where users help each other.