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How do I change offers?

How do I change offers?

Boost Alumni (Retired)

How do I change offers?

Please note that if you have an active recharge and you change your offer it will cancel any remaining credit, so make sure to use up all your credit beforehand!


Boost offers do change from time to time and so if you are on an old offer you may wish to switch across. Making the change is something that you can do on your phone in a few simple steps.


On your phone, open your favourite recharge option:

Go to “My Offer”. If there is a new offer available, you will see “Change Offer”. Select this and follow the instructions


Your inclusions will not change until you recharge again, so if you have an active recharge, it will still show the old offer until you recharge again.


Once you change offers, you won’t be able to change back, so check the offer details carefully before you make the change.



Re: How do I change offers?


I recently purchased a Boost mobile phone from my localAustralia post shop.

At the time of purchase the ultimate recharge was $20 a month.

Upon the first recharge which was purchased from Coles,the number did not work, did notgive any credit and lost its validity.

My friend used their credit card to pay my monthly top uf fee.


My Boost fell due for a recharge this week and yesterday I went to thepost office I purchased the phone from since the coles recharge didnot work.

I tried recharging my phone but theprocess was unsucessful.


I have become aware the cost of the boost ultimate charge went up to $25 in June, hence the reasonthecoles recharge did not work.

Ihave not used the new $20 recharge from australia post, it cannot be entered anyway as there is no $20 choice.

Can I get the recharge refunded or renewed for a $25 recharge, is it possible.


May I ask if you have services available that do use a $20 recharge currently.

The post shop were not very polite about this and it is the first venture into using smart phones and receipts to pay for stuff, the shop said to just buy another recharge for $25 but thats the second month.  SHouldnt their cashregister be changed to reflect the new charges as both coles and australia post staff thought the ultimate recharge was still $20.

Thank you.


Champion (LVL:1)

Re: How do I change offers?

I would suggest calling or chatting with Boost Support, hopefully they would be able to help you out. 

They might be able to apply the credits for you with the codes or something to help hopefully.


They are on 1258881 or LiveChat


Re: How do I change offers?

That is bulldust, there is no "change offer" option. I am going to file a complaint with the telecommunications ombudsman because you DO NOT provide options or any instructions to change plans or cancel Auto Recharge. I had a difficult phone call with customer support where the girl was very rude.


I was on Anytime plus $40 per month but realised I am using less than half of that so i simply wanted to change to the $30 per month plan. There was no option except to recharge manually at $30. I did this on the 16th July but then Telstra debited my account again for $40 on the 18th. 


Rookie (LVL:3)

Charged multiple times but still no service

I got a new credit card earlier in the month. As I have an automated renewal I downloaded the BOOST app and updated my account with the new credit card details. Since then my ability to make & receive calls has been negatively impacted as BOOST connectivity is intermittent if available at all. I've left typed messages on the help site but nobody gets back to me. I've also gone to a Telstra shop but they are unable to assist. I've tried 2 additional recharges of $20 but still can't use my phone even though the total $80 appears on my credit card statement. When I call the help desk number it directs me to the online help which gets no response. I've been with Boost for over 10 years but feel that I've been deserted. How can I get the situation corrected?  Thanks

Rookie (LVL:3)

Re: How do I change offers?

The same thing has recently happened to me. I've been debited $80 for November 2020 and have no ability to make or receive calls let alone use data. I'll be going to the telecommunications ombudsman too.