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Data Rollover doesn't show on phone app

Data Rollover doesn't show on phone app

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Rookie (LVL:3)

Data Rollover doesn't show on phone app

Hi all.
I recharged my boost account when I still had 15GB of data from the previous month, but was under the impression that the leftover data would rollover.
When I recharged, I only saw the data for the recharge, not the total data amount including the rolled over data.
I chatted with boost on the chat tool, which I must say is very good.
They informed me that the data had rolled over, but it would take up to 48 hours to show in the app.
3 days have passed and all that is showing is the recharged data amount.

But, this amount has not gone down for those 3 days.
So, what I'm guessing is that the data did in fact rollover, but it just doesn't show up on the balance of data in the app.

Can someone please confirm or deny this?
Thanks in advance

3 REPLIES 3
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Community Founder

Re: Data Rollover doesn't show on phone app

In the app, there is a option to "press for more info". In there you will see a break down of the different active components, including any of the different data components you may have.

* I am a Boost Australia customer. This is a peer to peer community where users help each other.

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Rookie (LVL:3)

Re: Data Rollover doesn't show on phone app

Thanks very much for the info 

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Rookie (LVL:3)

Re: Data Rollover doesn't show on phone app

Doesn't show any data rollover for me under the "More info" link, but it does for my wife's account.