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Churn from Telstra to Boost - wait time

Churn from Telstra to Boost - wait time

roccon
Rookie (LVL:4)

Churn from Telstra to Boost - wait time

Just did a churn from Telstra (legacy corporate to casual to telstra prepaid all in the one fell swoop yesterday morning)
Tonight at 7pm I did a churn to Boost with a blank sim.
Any ideas on how long it takes for the Boost sim to become active ?

 

5 REPLIES 5
sneakypuss
Professional (LVL:2)

Re: Churn from Telstra to Boost - wait time

Hi @ roccon

 

It can take up to 48 hours for the porting process to complete.

 

Hope this helps

SP 

roccon
Rookie (LVL:4)

Re: Churn from Telstra to Boost - wait time

It's been 4 days now. daily contact with the Boost team is getting me nowhere.

Do I need to contact the TIO ?

roccon
Rookie (LVL:4)

Re: Churn from Telstra to Boost - wait time

Well, it's been a week and my account is still screwed and still not churned to Boost.

 

Boost, gave me some Telstra prepaid credit to get by, but it's still disappointing.

sneakypuss
Professional (LVL:2)

Re: Churn from Telstra to Boost - wait time

Hi @roccon

 

Wow a week isnt good, did they say if the issue was on Boost's end or Telstra's end?  I guess the credit it better than nothing, but I get your frustration. 

roccon
Rookie (LVL:4)

Re: Churn from Telstra to Boost - wait time

Still stuck in nowhere land.... 2 weeks approaches.

I'm now getting post paid bills from Telstra, the phone itself thinks it's Telstra Prepaid and the Boost churn is yet to happen after almost two weeks.

Has been followed up with Boost daily....

TIO ???