Boost Mobile Community
Got a Question? Search Current Forums
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot send text from Korea

Cannot send text from Korea

Rookie (LVL:4)

Cannot send text from Korea

My father is in South Korea at the moment. He bought a $15 recharge pack. He was able to receive and send text messages from Australia for the first 2 days but is now only able to receive them but not send them.

 

He thought it may be cause he used up his $15 and so he recharged again but the problem still exists. What is the best way to diagnose the issue and fix it?

5 REPLIES 5
Community Founder

Re: Cannot send text from Korea

Check the number format. Possible he is trying to do it in the local Australian format, rather than the internationally used format. May also be how the contact person is listed in their phonebook.

When abroad, it must be in the E164 format, which in this case essentially replaces the leading "0" with "+61".

Example : Instead of 0412345678, he needs to send to +61412345678.

 

As a rule, I load all my contacts in that format, as it works worldwide (including within Australia) then.

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

Rookie (LVL:4)

Re: Cannot send text from Korea

Hi pvandenh!,

 

 

 

Community Founder

Re: Cannot send text from Korea

There is nothing else I can think of.

IF he has credit available, has reception (roaming), and is sending it to the correct number/format - that all should work properly.

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

Rookie (LVL:4)

Re: Cannot send text from Korea

Thanks for your response!

 

What roaming does he need enabled? Data roaming?

Highlighted
Community Founder

Re: Cannot send text from Korea


@aohx075 wrote:

What roaming does he need enabled? Data roaming?


Data roaming is not needed for SMS (It is needed for MMS though).

 

Call/SMS roaming is enabled by default. If you have phone reception, then it is enabled.

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/