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Can't set up auto recharge since change to new app

Can't set up auto recharge since change to new app

Chris75
Rookie (LVL:3)

Can't set up auto recharge since change to new app

Ever since I was updated to the new app I haven't been able to set up my auto recharge. If I can't sort it this month I'm changing carrier as the people on the help line have no idea either. They just tell me to recharge and then set it up. I don't get the option to set it up and I can only try that once a month when I recharge.

I've tried both the app, and by dialling #111#

Can anyone here help me out? The only reason I'm perservering is I'd prefer to stay on the telstra network.

1 REPLY 1
rcrossman69
Spectator

Re: Can't set up auto recharge since change to new app

I have had exactly the same issue and been told by customer service months ago that they are aware of the issue and app is being fixed accordingly...