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Automatic recharge did not happen

Automatic recharge did not happen

patchyfog
Rookie (LVL:3)

Automatic recharge did not happen

Hi, I have automatic recharge set on both my wife's phone and my own, and have done for a while. However, neither of our services have recharged.  Leaving us both without service this morning and all rollover data/calls gone. 

I attempted to contact Boost via online chat but there is no option to do so anymore. Previously there was a "message us" option but that has disappeared. I tried to find the complaints email address, that also appears to redirect to an error message.

Why has our auto recharge not occurred and can we get out rollover data/calls back?  We were not notified that it was going to be stopped.

And yes, there was plenty of money in out account to cover payments.

13 REPLIES 13
pvandenh
Community Founder

Re: Automatic recharge did not happen

t may have been that the card details changed (new card/expiry etc).

Either way, you will need to contact Boost support regarding getting data rollover back (if they can do it).

 

If you cannot see the MESSAGE US button, then you may have to disable any adblocker on your browser.Live chat.jpg It is still appearing for me.

 


* I am a Boost Australia customer. This is a peer to peer community where users help each other.

FluffyPuddle
Rookie (LVL:3)

Re: Automatic recharge did not happen

My son also reported the same problem this evening that he's unable to make calls and text all day today. All data rollover disapears. 

I'll call Boost support tomorrow morning. Doesn't seem anyone responding to live chat from 10pm.

@patchyfog, did you manage to get the problem fixed? 

 


_Caf_
Spectator

Re: Automatic recharge did not happen

Hi there, this happened to me and I was searching for answers here to see if it was a common problem. I have been 6 months auto recharging and suddenly I can't make calls or texts and eventually realise I've got no credit! My card is in date, no other issues. Couldn't get through on the phone, chat-bot totally useless.... ANYWAY, if you recharge your phones manually through the app (a pain I know) when you've just finished, it gives you the opportunity to set up autorecharge again, with the pin you already set up and using the credit card you just used. So it's just a few clicks to reactivate it.

I have no idea why it suddenly stopped working but just letting you know how to fix it and get on with your life Smiley Happy  Hope this helps and have a great weekend!

gilow
Rookie (LVL:3)

Re: Automatic recharge did not happen

It has just done the same to me.  Second time it has done it in 18 months.   No change to my credit card, it just stops billing all of a sudden.

 

Roll over data gone, nobody on a phone or message app, just a soulless automated "service" that redirects you to the SMS recharge option or a web messaging app that does not exist because they've turned it off.

 

About nine months ago it was the problem with the app not working, nobody to answer a call, no messaging service.  They fixed it after a month or two, no explanation.

 

Enough.

 

It is time to change carriers.  Boost is not even particularly good value any more, some of the Telstra plans are looking better for my use patterns.

FluffyPuddle
Rookie (LVL:3)

Re: Automatic recharge did not happen


@FluffyPuddle wrote:

My son also reported the same problem this evening that he's unable to make calls and text all day today. All data rollover disapears. 

I'll call Boost support tomorrow morning. Doesn't seem anyone responding to live chat from 10pm.

@patchyfog, did you manage to get the problem fixed? 

 



This time, my daughter's phone is having this issue. 

It is time to switch to another carrier.

Af
Spectator

Re: Automatic recharge did not happen

Same thing happened to me. My auto recharge does not work at all anymore and I was left with no service. Best part is, you cannot contact Boost! So angry!!!

Nova44
Rookie (LVL:3)

Re: Automatic recharge did not happen

Automatic recharge has dropped off for me a number of times.  I agree, with a previous comment that this is to reclaim any rollover data / credits you had banked.  

I was on their online chat (the ONLY option you have these days) and asked the team member calling themself 'Brian' three times why does this recharge drop off a few times per year and the only reply to my question was "Yup".  That was it!!  I asked two more times the same question and did not get a reply and that was the end of the 'help' session.  I have a screen shot of 'Brians' response (plus the whole conversation) and am wondering whom to send to to show as I found the whole conversation gruff and patronising.  

Boosts customer service leaves a lot to be desired (I suspect most of it is offshore).  Online chat starts quickly but ends most times nowhere.  This automated socalled service takes far too long, is unhelpful and when you get you the standard response 'they are looking into it and will contact you in 1/2 an hour feel free to go about your day' .......there is no further contact.  Continuing to blame covid for their lack of customer service is ridiculous considering you are not actually speaking to a someone, it is someone responding via computer!!  

Unfortunately the telecommunication providers in Australia are much the same - and it starts with the largest, Telstra.  (Ever tried to deal with Telstra?  Even with the TIO involved twice they still cant resolve THEIR mistakes!!)

PhilnHaze
Spectator

Re: Automatic recharge did not happen

Same for us. Seems to happen every other month. Nothing on our side has changed. It's a system bug. Would love a meaningful response from Boost/Telstra.

Timboc
Rookie (LVL:3)

Re: Automatic recharge did not happen

i have just posted, re the same thing. Cancelling all Boost accounts, they are a discrace!