What is 4G? 4G is the fourth generation of mobile telecommunications technology, succeeding and used alongside 3G. Boost customers will access 4G on the Telstra Mobile network which uses the 1800MHz and 700MHz bands, depending on device capability and location. To access the full 4G footprint, devices need to support both these bands.
If you'd like to review your call history you can see your 5 most recent calls by dialling #111# on your Boost Handset or by visiting care.boost.com.au through the browser on your boost handset and following the prompt. If you're requiring more history than this, you can contact Boost support by calling 1258881 or using the Boost Live Chat service. provide your email and they will send this one out to you in 10 - 15 BUSINESS days. We're currently in the process of developing self help tools that will make this process easier, including an App and online self help portal.
Who can use the Auto Recharge Feature? The Auto Recharge is for all Boost customers recharging with the $20 ULTRA™ & $40 UNLTD® options only. The Automatic Recharge service requires you to register your debit/credit card and set up a 4 digit Recharge PIN. How do I register for Auto Recharge? Make sure your credit / debit card details are already stored. To do this, dial #111# from your mobile handset or access care.boost.com.au through your browser and select “Recharge” and then “Auto Recharge”. You will need to set up a 4 digit Recharge PIN. You will receive a message if your credit/debit card details are not stored. If they aren’t stored, you can find out how to here. Once you’re sure your credit /debit card details are registered, and you have your 4 digit Recharge PIN, check when your next recharge is due to expire by accessing #111# or care.boost.com.au from your mobile and select the option to check your balance. Sign up for Auto Recharge! Dial #111# from your handset or access care.boost.com.au through your browser Select “Recharge” Select “Auto Recharge” Select the date that your current recharge will run out or the date you want your first Auto Recharge to take place You will then be asked to enter your 4 digit Recharge PIN (the one you set when storing your credit /debit card details) You’ll then receive a confirmation message advising that your Auto Recharge has now been set up. What happens when my credit/debit card expires or I change my credit/debit card? You will need to access your saved credit or debit card details via #111#or by typing care.boost.com into your browser, deleting the existing details and saving the new credit or debit card details. This must be done 24 hours prior to your next scheduled Auto Recharge otherwise it will fail. What happens if the date selected for my Auto Recharge doesn’t occur during a given month? If at any point the date you’ve selected isn’t available during a given month then we will recharge your service on the last day of that month. For example, February only has 28/29 days but you’ve selected to recharge your service on the 30th of every month, we’ll recharge your service on the 28th (29th if it’s a leap year) instead. If you’d like to always be recharged on the same date every month then best to avoid selecting the 29th, 30th and 31st for your Automatic Recharge. Can I change my selected Auto Recharge Date? Yes, you can. In order to do so access the Auto Recharge menu via either #111# or care.boost.com.au on your handset. Select the "Recharge" option followed by "Auto Recharge". Select the "Change" option where you'll be prompted to selected a new date and then asked to provide your recharge PIN. Once the process completes, you'll then receive confirmation of your new Auto Recharge date. This must be done 24 hours prior to your original recharge date. How much notice do I need to provide if I need to change my credit/debit card details? For an Auto Recharge to be completed successfully with your new card details, you should update your card details 24 hours prior to your next scheduled Auto Recharge date. To check when this date is you can access #111# or care.boost.com.au, select “Automatic Recharge”, “Check your existing auto recharge” and then enter your 4 digit Recharge PIN. Can I delete an Auto Recharge? Yes, to delete an Auto Recharge go into the Auto Recharge menu by visiting care.boost.com.au on your phones browser or access #111# from your Boost mobile and selecting the Auto Recharge option, followed by the Delete option. You will be required to confirm you want to delete your Auto Recharge by providing your 4 digit Recharge PIN. Will I be advised if my Auto Recharge is unsuccessful? Yes, you will receive an SMS from us if your Auto Recharge has been unsuccessful. Do I need to do anything before setting up Auto Recharge? Yes you will need to save your credit or debit card details (this can be done next time you recharge via #111# or access care.boost.com.au via your phones browser). Once your credit/debit card recharge is complete you will asked to save your card details and to create a 4 digit Recharge PIN. What happens if I don’t remember my Credit/Debit card 4 digit Recharge PIN? If you’ve forgotten your recharge PIN you can have it reset by chatting to a member of our live chat team. How can I verify if Auto Recharge is Enabled? Dialling #111# and selecting the Auto Recharge option (option 2) and then choosing the "Check" option (option 1) you'll be able to see your Auto Recharge details once you've entered your recharge PIN.
There are a few reasons why your recharge voucher might not be working, so it’s important to identify why and then take the best action to resolve. Below are some of the scenarios you may find yourself in with a solution to each. If you can't read your recharge code, please return the voucher to the place you purchased it from for assistance. If you accidently chose an incorrect recharge amount, please return the voucher to the place you purchased it from for a replacement. If you find that #111# will not accept your voucher code, you can also redeem your voucher by typing care.boost.com.au into your phone's browser and then following the prompts to recharge (this will work even if you are out of credit). If you accidently put the wrong pin in more than three times (and now have locked the voucher), please Chat to us here so we can help you. Of course, you can always chat with our friendly care team right here if you need further assistance.
Boost Add ons are available to increase your data allowance or to unlock to features of your service when you need them. For instance, you can add the $10 add on to give you an extra 500MB of data if the included valid for 30 days which ever comes first. Or, if you have friends/family overseas and won't to send them a message, a Boost Add on will allow you to do this. For the latest information on which Boost Add-ons are available along with all Terms and Conditions, please refer to the pre-paid rates page.
If you need some help your a new or existing Boost Service, make sure you've taken a look on the Boost Community by using the search tool at the top of this page. If you aren't able to find what you're looking for, give our 24x7 Live Chat service a go. They can help you with enquries from Replacement SIM cards to new handsets.