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My recharge voucher isn't working - how do I fix this?

There are a few reasons why your recharge voucher might not be working, so it’s important to identify why and then take the best action to resolve. Below are some of the scenarios you may find yourself in with a solution to each.

 

  • If you can't read your recharge code, please return the voucher to the place you purchased it from for assistance.

  • If you accidently chose an incorrect recharge amount, please return the voucher to the place you purchased it from for a replacement.
  • If you find that  #111# will not accept your voucher code, you can also redeem your voucher by typing care.boost.com.au into your phone's browser and then following the prompts to recharge (this will work even if you are out of credit).
  • If you accidently put the wrong pin in more than three times (and now have locked the voucher), please Chat to us here so we can help you.

Of course, you can always chat with our friendly care team right here if you need further assistance.

Version history
Revision #:
5 of 5
Last update:
‎01-06-2015 1:53 PM
Updated by:
 
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