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where is the 'message us' link for telstra customers wanting to port in?

where is the 'message us' link for telstra customers wanting to port in?

SOLVED
ticktocktroup
Rookie (LVL:3)

where is the 'message us' link for telstra customers wanting to port in?

Hi,

Current Telstra customer wanting to port in. The Boost website tells me I need to chat with a customer service rep to have a blank SIM sent out. It helpfully tells me I can click a link to message them. When I click that link, there is no 'Message Us' link to be found. The 'Need Some Help' bit has no clickable content. There is no 'Message Us' link anywhere.

 

So my question is - how are Telstra customers able to port in? Is there a phone number? Or do we take our business elsewhere?

 

Thanks

 

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1 ACCEPTED SOLUTION

Accepted Solutions
pvandenh
Community Founder

Re: where is the 'message us' link for telstra customers wanting to port in?

You are looking in the correct spot, but the button doesn't appear if your browser has any kind of pop-up or adblocker running.

Untitled.jpg


* I am a Boost Australia customer. This is a peer to peer community where users help each other.

View solution in original post

2 REPLIES 2
pvandenh
Community Founder

Re: where is the 'message us' link for telstra customers wanting to port in?

You are looking in the correct spot, but the button doesn't appear if your browser has any kind of pop-up or adblocker running.

Untitled.jpg


* I am a Boost Australia customer. This is a peer to peer community where users help each other.

View solution in original post

ticktocktroup
Rookie (LVL:3)

Re: where is the 'message us' link for telstra customers wanting to port in?

Perfect, thanks!