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porting from optus - issue!!!

porting from optus - issue!!!

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porting from optus - issue!!!

I asked on Boost chat to port from Optus and keep my old number because boost website is not working on activating sim (stuck with ID verification).

The consultant seems to be fine and promised me that he will process the porting for me.

I specifically asked I need want to keep my old number as I have been using it for 20 years. Yet this consultant decided to give me a brand new number for my $150 boost sim. My old number is still with Optus and now I have a new Boost number. 

Why is it so difficult to to understand your customer's simple and straighh forward request?