I'm not going to beat around the bush and talk about how difficult and annoying the situation is because I can see many others doing the same to no effect.
The ACCC enforces consumer guarantees in Australia including mobile providers under the Telecommunications Consumer Protections code. Just a quick breakdown of the most common core guarantees and their place in my interactions with Boost.
Services must BE PROVIDED: Despite having a Boost SIM, activating it, and recharging it I do not have any mobile or data service.
Services must be DELIVERED WITHIN A REASONABLE TIME AND BEFORE AN AGREED END DATE: 4 hours is the time frame agreed to which has well and truly passed, and the reasonable time, even accounting for COVID has also passed.
Services must be FIT FOR PURPOSE: The SIM was purchased in a time and resource sensetive context and purchased knowing the standards for activation etc which were not, and still are not, provided.
Under both the core Aus Consumer Law and TCP code, EFFECTIVE COMMUNICATIONS to RESOLVE ISSUES and manage failures of service must be provided: I have tried every option (yes all of them) while calling Boost on multiple occassions over multiple days, and I have tried to find the button for live messaging on the website which has not be present for some time irrespective of the browser, device, and internet connection.
I have no issue with reduced customer service as this is a wholesale mobile provider but I do have issue with breaches of consumer law.
If the SIM is not active and the recharged correctly and I'm not contacted by Boost to give an explanation for these breaches I will be submitting complaints to the ACCC, the telecoms obudsman, and will be pursuing compensation for the unneccessary time and emotional energy lost by these breaches.
Boost: if there's more than 3 people working for your customer team at the moment, I expect an email within the next few hours. Thanks.