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Waiting days for the sim to activate/number to port

Waiting days for the sim to activate/number to port

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Rookie (LVL:4)

Waiting days for the sim to activate/number to port

I opened the packet and inserted the SIM Saturday 27/6/2020. Followed the prompts, acvtivated the sim, selected to port my number across from Optus.

I received the email advising me "Your switch to Boost Mobile is underway" "It should be active within the next 4 hours but may take 24 hours" 

It does state that it doesn't include weekends. I should have had it activated by by the time I woke up Monday morning. 

Its now 8:41 PM Adelaide time, it still hasnt occurred. I have tried the chat line, its unmanned, I called the 1800 new customer number, all I got was dead prompts. 

I have now been on hold to techniical services for exisitng customers for 1 hour 21 mins and counting. 

This is terrible service boost

 

4 REPLIES 4
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Rookie (LVL:4)

Re: Waiting days for the sim to activate/number to port

I waited 1 hour 59 minutes on hold and when teh automated message said it was connecting me now it hung up. 

I am sure I wont have to wait that long on hold to the telecoommunications ombudsman, I will call them next I don't have time for this rubbish 

Rookie (LVL:3)

Re: Waiting days for the sim to activate/number to port

Boost is a joke!  Live chat isn't available, you wait on hold for ever and the customer service repesenative can't help anyway, and it takes ages to receive a vague, unhelpful response via email. They should stop selling SIM's if they can't handle activations at this time. 

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Spectator

Re: Waiting days for the sim to activate/number to port

I also port the number from vodafone on 27th june. Still i didn't get any response from the service provider.

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Rookie (LVL:4)

Re: Waiting days for the sim to activate/number to port

I'm doing the same first thing Monday morning. NSW Ombudsman and Dept of Fair Trading. They have our money we have no help. SO FRUSTRATING!!!