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Unable to activate sim

Unable to activate sim

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Amateur (LVL:1)

Unable to activate sim

I'm sure this issue has been previously raised, but I'm hoping for some clarification. 
I purchased a pre-paid sim and it came in the mail. The instructions say to place the new sim in the phone and it'll receive a text to activate. 24 hours later and nothing has come through (to either the new sim or my existing Vodafone sim). I've gone online to activate but it tells me the sim serial is either invalid or already active. It won't let me go any further to put in my details or anything.. like everyone else, I've tried calling and messaging boost to no avail - horrendous customer service so far. 
Any advice on how to actually activate my sim would be much appreciated. 

25 REPLIES 25
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Community Founder

Re: Unable to activate sim

I believe live chat is now back online.

Link below :

https://boost.com.au/live_chat_help_page/

 


This community forum is for Boost Australia queries only. I am a Boost customer, and my comments are purely voluntary. For Boost Support please contact PH 1258881 or https://livechat.boost.com.au/

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Spectator

Re: Unable to activate sim

ive been waiting 48 hours and nothing. terrible customer service as well. bloody awful experience and i wish i never switched over

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Spectator

Re: Unable to activate sim

I have issues with activating my new Sim as well !

 

We're very sorry. We're experiencing some technical issues with our online activation system, and were unable to switch your number to Boost Mobile.

To make the switch now contact our Boost Mobile Live Chat team, we're available 24x7.

However the live chat service is helpless and hopeless!!

Just waiting for no answers!!! SO SAME REQUEST

Any advice on how to actually activate my sim would be much appreciated. 

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Spectator

Re: Unable to activate sim

Exactly the same problem with me. :-(

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Rookie (LVL:4)

Re: Unable to activate sim


@Ebbony wrote:

Exactly the same problem with me. :-(


hi

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Rookie (LVL:4)

Re: Unable to activate sim


@Ebbony wrote:

Exactly the same problem with me. :-(


hi pls i need activate my no <number removed to protect your privacy>thanks

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Rookie (LVL:4)

Re: Unable to activate sim

sorry but this is my busineess no

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Rookie (LVL:3)

Re: Unable to activate sim

Yes ,

Same here ...

And NO there is NO Live Chat operating ... 21 AUG 2020 !!!!!!  NO Telephone Contact either ...Email has NOT been attended ...YET 48 hours ?????

 

Huuuummmmm. is this Customer SERVICES ????????

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Rookie (LVL:3)

Re: Unable to activate sim

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