G'day folks, hoping someone can help me out since the live chat caught the 'rona.
I ordered a new blank BOOST SIM to port my number from telstra.
I switched my telstra plan from post-paid to pre-paid (now I can't call out).
I put in the new SIM, my phone now displays a "Number Not Provisioned" message.
I tried to activate the BOOST SIM, and recieve the following message:
The SIM serial or service number entered is invalid or is already active. Check that you’ve entered the correct SIM serial or service number before trying again. If you’ve already requested to activate your Pre-Paid service, allow up to 4 hours for your activation to complete. When complete, you’ll receive a confirmation email, SMS or both from us.
I now can't call customer support, and the Live Chat is currently inop. How do I get my phone working again?