I rang Boost yesterday to get the ball rolling to move our mobile over from Telstra. I've done some reading about what we need to do. Got an email (didn't give them my email?) to say sim was sent. When the sim comes I need to ring Telstra to get our postpaid plan changed to prepaid. Lady on the phone said to wait about 4 hours before ringing up again to activate.
I was asked for our Telstra Account number ..... why?
Our Telstra Account is in both our names, but I'm gettig the mobile with Boost in just my name ..... will this create a problem? We only have one Mobile as Hubby doesn't use a computer (unless absolutely necessary) and the same goes for the Mobile.
Is it a good idea when I ring to activate to double check with her about our details: Account, name and date of birth, our number ... they are all correct just incase of a typo?
How smoothly will things will go? Not good at new things etc and of course all Providers have good and bad reviews.
I don't use the internet on my phone (never have) but I might dabble a little now and then. I was thinking of doing the 12 monthly as it will save us $260 a year. Our mobile has always been just for emergencies and very little esle but we take it everywhere with us. It's gone up from $10 a month many long years ago to the latest increase to $35 a month. Hence changing to someone cheaper.
If there are issues, what is customer service like?
Those of you who have been with Boost for quite a while .... can you give me some feedback about your experience? I'm feeling nervous about the whole thing but just don't want to pay $35 a month for something not used often but there if we break down or we can be contacted when not at home.
Thanks in advance.
Boost shares many systems, customer service, and support channels with Telstra, so you find much of the information is gained that way (getting your email address, looking up your account number, etc).
If you are worried about the activation, you can do it with support, and they can help you correct any names, etc.
In terms of usability of the Boost service, you should see no difference to your Telstra service. They have the same network coverage (Telstra).
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