Am thinking of porting from Kogan, however, have never ported so am unsure what to do. Once I buy my $40 micro SIM starter kit (for Galaxy S3), I take it I need to ring your customer service area and they then make the arrangements to port. Do I take my current Kogan SIM out of my phone and insert new Boost SIM whilst waiting for Boost to port my number from Kogan? I need phone access as this is my only phone, and still have lots of Kogan credit, but I gather there are long delays porting at the moment due to the ISPOne issue. How will I know that my Boost SIM is activated if it isn't in the phone? What are the likely delays in porting at the moment? Thank you.
I recommend buying a $2 SIM so you're not wasting your UNLTD days should there be an extended wait period.
All you need to do is jump on Live Chat and they will activate the new service and initiate the porting process for you. Just tell them you have an existing number and you want to port to Boost Mobile.
Nobody is entirely sure of the delay time, but it's probably worth it. Once you have provided Customer Care with your new SIM Serial number and your existing service number + extra details you can place the new SIM in your phone.
If you have any further questions please let me know .
* I am a Boost Australia customer. This is a peer to peer community where users help each other.
I just ported from Kogan Mobile. Had to do it online as suggested by this site. Was placed as number 35 in the queue, after about 1 hour or so. I got my turn and yes it ported. Once I finished up with the gentlemen online it took literally 15mins to port my existing phone number from Kogan to Boost. I have had this number for 10 years. It was a breeze.