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Porting optus to boost stuck 3 weeks and counting

Porting optus to boost stuck 3 weeks and counting

Sym12345
Rookie (LVL:3)

Porting optus to boost stuck 3 weeks and counting

Porting of number from optus post paid to boost prepaid. Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have spoken multiple times to the porting team who say its out of their hands. The boost sim actually recieves messages and calls but can make any, optus sim is still active. I have already raised with the TIO having spent over 10 hours back and forth with boost/telstra to no avail. This includes being told twice to go out and buy new sim cards for boost to reactivate again before now being told the original port will be eventually fixed. Boost have activated a new sim with credit while the issue gets fixed but i am still paying for optus so still using that sim. This is ridiculous that in a first world country something simple like this can take so long. Do telstra expect us to put up with this?

1 REPLY 1
mal_h
Rookie (LVL:4)

Re: Porting optus to boost stuck 3 weeks and counting

Did you end up getting this fixed. I am in exactlyt the same boat.