Porting mobile number is pain

[sujin]

I purchased $40 starter at post office and activated it. It took 2 days for an activation because it kept saying that the sim number is invalid. So I had to bought another sim card and tried it. So finally it was activated and I have waited 1 week to port from Optus. 

When I called customer service 2 days ago the person told me the porting service is needed to be done manually so I had to wait 24 to 48 hours again. so I did. But the result is? I cannot use my phone yet.

An operator I talk to today told me they cannot refund nor can do anything for me at the moment. My sharemate asked me about moving on to Moost Mobile so I told this story to her and said 'NEVER USE BOOST' ever.

Are there any other people who have waited like me?

[DrQ]

I would suggest email compliancemanager@boost.com.au  (make sure you include your full name, date of birth and Boost Mobile number) or try calling 02 9299 9655 for their head office and asking to speak to a customer service manager and lodge it as a complaint to get it investigated further for you.